Introduction
 

Thank you for patronizing Florist Shi-Ki.

 

Please read this page before using our site.

This is to be aware of your legal rights and obligations with respect to Florist Shi-Ki ("we", "our", or "us").

References to "you" or "your" shall mean the person authorized to access this site.

 

By using the services, you agree:
- to abide by these terms and conditions;
- that you as the user of this site are legally capable of binding contracts and is at least 18 years old.

Please refrain from using our site if you do not agree to our policies, which may be updated at our discretion.

Product Availability and Substitution

We make efforts to ensure our customers receive the merchandise in its most desirable condition where possible. Hence, while we guarantee the deliver of a fresh, beautiful bouquet every time, substitutions will most likely occur due to the seasonal nature of flowers and flower condition.

All images displayed are only for reference to colour theme and style. When substituting, we will ensure that it is as similar as possible to the requested item. We reserve the right to use products of an equal or greater value.

Dimensions of products in the website are rough estimations.

 

Price and Payment

 

All prices shown on our site are in Singapore Dollars and already inclusive of GST.

Full payment is required when placing your order at our online webstore.
 

We accept VISA, MasterCard and American Express credit cards. PayPal users can pay with their PayPal account.

Placing your order
 

Our online store will only accept orders to be placed at least 3 days ahead of your desired delivery date. Meaning, if you want to deliver on Thursday, the latest day to order is on Monday.
 

For urgent, same or next day deliveries or self-collection at our physical store, please call us at 6735 7437 or 8428 2075 to check on availability.
 

Self-collection of merchandise will only be from our physical store at Takashimaya Singapore.
 

Delivery

Location/ Item  Price
Ngee Ann City  Free of charge
Within Singapore incl. Sentosa $25
Standing flower/ big plants around 1.2m tall $40
Items 1.2-1.9m tall $80

*Delivery prices on the webstore is charged at a higher rate of $5 more, than if customers were to come down to our physical store to place order. This extra charge(s) is allocated to the admin fee required to process the online order.

 

We deliver Monday to Sunday including public holiday, excluding Chinese New Year.
 
Delivery during peak periods such as nearing Chinese New Year, Valentine's Day and Mother's Day and the day(s) itself will incur extra charges.
 

Please choose from these delivery time frames;
12-3pm, 3-6pm, 6-8pm
 

For delivery to within Ngee Ann City, place your order with us over the phone/email instead to avoid the delivery charge (mandatory on webstore). 
 

If you have a specific time frame in which you expect your purchase to be delivered, please get in touch with us at least 3 days before as well.
 

Conditions of delivery

Upon delivery to hotel concierge/reception counters, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to the intended recipient.
 

If the delivery man is to leave the flower outside the house's front door, we shall not be liable for the merchandise from that point onward.
 

The Sender will be charged a second delivery fee (same amount as paid the first time) in the event of a re-delivery.
 

We use an external delivery courier company.
 

Intelllectual Property and Copyright

 
The domain name, logos, patents, trademarks, images of flower designs are all intellectual property rights in the services. The website and all content should not be reproduced without permission of us and relevant third parties.
 
Privacy Policy

All personal data (name, contact number, email, address, credit card details etc.) received from you will not be disclosed without customer consent unless in situations where the law requires us to. This also means that we will only share your information with a third part if it is needed in processing your order, and not for commercial purposes.

 

In addition, we may use your information to contact you regarding issues such as promotional information about our newest products or to follow up on your order. If you want us to remove you from our list of contacts, please do let us know.

 

 

 

© 2020 Shi-ki