Where are your flowers from?
We import them from local wholesalers, who gets them from all over the world; China, Kenya, Netherland, Ecuador, etc.

 

How do I care for the flowers?
It is best to remove the wrapping from the bouquet and place the stems in a clean vessel with clean water by the end of the day. Watch the water level and ensure that your flowers are always hydrated. Change the water and trim its stem diagonally by 1cm daily.

  

For bouquets, there is wet tissue beneath the floral paper to sustain it for at least 3-5 days in our local heat and humidity.

 

Special nourishing fertilizers, or "flower food", have proven themselves useful and should not be neglected, especially in hot environments that can often be stressful for the flowers.

 

For arrangements in floral foam, add water to the foam once every 2 days.

 

A cool environment will help the flower last longer.

 

Can I add a personalized message to my order?

 

There is a section during the checkout process, after keying in personal information. We will have the message printed out and attached to flower.

 

Can I customize my own bouquet?

Yes, give us a call/email to describe your ideal flower image.

 

Can I refund my order?

Once again, give us a call/email, we will assess your situation and explain to you.

 

How many days in advance do I need to place my order?
Our online store will only accept orders to be placed at least 3 days ahead of your desired delivery date. Meaning, if you want to deliver on Thursday, the latest day to order is on Monday.

 

For urgent, same or next day deliveries or self-collection at our physical store, please call/whatsapp +65 8428 2075 to check on availability.

 

Do you deliver on Sundays?
Yes, we deliver Monday-Sunday, 12-8pm, including public holidays and excluding Chinese New Year.

 

Do you accept orders through phone?

Yes, please whatsapp +65 8428 2075 or email sales@shi-ki.com.sg and make payment by providing credit card details over the phone.

 

Are the prices shown the final price I will pay?

All prices shown on our site are in Singapore dollars and already inclusive of GST.

 

 

 

© 2020 Shi-ki